Interviewing

Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction.

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Q:  We all have to deal with a customer who makes unreasonable demands.  Think of a time when you handled an unreasonable request.  What did you do?

Interacting with others in a way that gives them confidence in one's intention and those of the organization.

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Q:  Often there are people in an organization who deserve more credit than they receive.  Tell me about a time when this happened.  What did you do?

Setting up ongoing procedures to collect and review information needed to manage an organization or ongoing activities within it.

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Q:  Staying abreast of current developments in your professional field can be challenging.  Describe what you have done to stay informed.

Initiating action that tries to achieve a recognized benefit or advantage when potential negative consequences are understood.

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Q:  What is the biggest risk you have ever taken?

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Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments.

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Q:  Tell me about something you have done to encourage peers/direct reports to take responsibility for improving their work standards.